Must hold a high school diploma
Must be 18years or older
Must be willing to learn
Welcome to the Business Etiquette workshop. Success in any industry relies on relationships, whether with co-workers, clients, suppliers, or investors. When you’re well-mannered and considerate in dealing with others, you create engaging, productive, and long term business relationships. As such, it is important to learn, not just the technical side of a business, but how to conduct one’s self in the company of others. This is where business etiquette comes in.
This workshop will introduce participants to business etiquette, as well as provide guidelines for the practice of business etiquette across different situations.
Research has consistently demonstrated that when clear goals are associated with learning that the learning occurs more easily and rapidly. With that in mind, let’s review our goals for today.
By the end of this workshop, participants will be able to:
1. Define etiquette and provide an example of how etiquette can be of value to a company or organization.
2. Understand the guidelines on how to make effective introductions.
3. Identify the 3 C’s of a good impression.
4. Identify at least one way to minimize nervousness while in social situations.
5. Understand how to use a business card effectively.
6. Identify and practice at least one way to remember names.
7. Identify the 3 steps in giving a handshake.
8. Enumerate the four levels of conversation and provide an example for each.
9. Understand place settings, napkin etiquette, and basic table manners.
10. Understand the protocol in ordering in a restaurant, handling alcohol in a business meal, paying the bill, and tipping.
11. Understand basic guidelines when it comes to the proper form of address, grammar standards, and use of acronyms in e-mails.
12. Understand basic guidelines in the use of the telephone, voicemail, and cell phone.
13. State the difference between a formal and an informal letter.
14. Create an effective ‘Thank You’ note.
15. Understand the meaning of colors in dressing for success.
16. Differentiate among the dressy casual, semi-formal, formal and black tie dress code.
17. Understand basic guidelines in international etiquette.
Amos-Fidelis, Nneoma Benita, is an Associate member of the Institute of Operational Research and Management Science of Nigeria (IORMS) who holds a doctorate degree in the field of Production and Operations Management with a passion for teaching, mentoring and empowering minds to maximise and fulfil their God’s given potentials. She has proven expertise in student engagement, youth empowerment and mentoring, high-impact teaching methodology, financial and statistical modelling, mathematical programming and big data analytics and visualization.
With an academic trailblazer of over 14
years of professional experience in the teaching industry, culminating 9+ years
in University lecturing; propelling student all-round growth and overseeing
student affairs has increased her wealth of experience in teaching, research
and learning. She has
authored a book and many scholarly publications in the field of operations
management with particular interest in lean thinking, operational resilience
and sustainable manufacturing practices. She is currently an adjunct lecturer with Babcock
University, Nigeria and Valley View University, Ghana as well as a mentor and
training consultant at the Centre for Outreach Mentorship and Empowerment
(COME).
Business Etiquette
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