Must
hold a high school diploma
Must be 18years or older
Must be willing to learn
Technology is always changing – and always improving. Once customer support was only offered by calling a 1-800 number and talking to someone over a line. But these days, customer support can be done over a variety of methods, including text messages and webchats. Your customers are always changing and so is the technology they use, so make sure you’re keeping up with both!
This course was designed to help you understand the practicality of Customer Support.
At the end of this workshop, participants should be able to:
1. Define customer support
2. Know the different venues for customer support
3. Recognize challenges of customer support
4. Learn different applications
5. Know proper forms of documentation
6. Learning to be proactive in customer support
Segun Adegoke is an organizational growth strategist, management consultant and certified leadership trainer. He has over a decade experience in training and consulting, and currently the Lead Consultant at Seventh Sense Solutions, a people management and leadership development consulting firm based in Lagos.
With over two decades experience working with organizations across various industries, Segun has led various teams in developing growth strategies and training solutions for both profit and nonprofit organizations including Veritas Registrars (former Zenith Registrars), Nigeria Port Authority, Real Woman Foundation, The Anglican Communion, Dominion City International etc.
He is a Fellow Chartered Institute of Administration (FCIA), a member Society of Human Resources Management (SHRM), International Coaching Federation (ICF), and Project Management Institute (PMI). He is passionate about people management, leadership development, and organizational growth, and has expertise in strategic planning, business intelligence and human capital development.
Segun speaks to executives, leaders, staff and workers at conferences, seminars and training as well
as provides coaching for leaders and executives.
Customer Support
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